| 1) |
RESERVATIONS
IN GENERAL |
| |
a) |
We reserve the right
to decline a booking or to refuse entry to accommodate
any person(s) or group who in our opinion, are not suitable
to occupy. In this case no reasons will need to be given
and the contract shall be discharge without further liability
on either party. |
| |
b) |
If we are prevented by any circumstances
beyond our control from making the accommodation available
on the day of hire commencement, and cannot provide a
suitable alternative, we will refund all monies already
paid, but no further liability shall be accepted. |
| |
|
|
| 2) |
RESERVATION
POLICY |
| |
a) |
All bookings will be held remain
in provisional status for a period of one (1) week in
good will, after which the room will be released for sale
if deposit is not received. |
| |
b) |
We will collect a non-refundable
RM 50.00 deposit (per room/beds) as the guarantee to secure the booking, and
also allow us to use this as security in the event of
last minute cancellation of the booking or no show. (Thereinafter
referred to as 'reservation'). If we did not receive the
aforesaid advance non-refundable deposit will also result
in cancellation of the booking. |
| |
c) |
The non-refundable deposits can
be paid by cash or bank in into account; will advise you
the mode of payment during confirmation of booking. |
| |
d) |
Please make sure the details of
your booking are correct as we will not be responsible
for any mistakes made by you. |
| |
|
|
| 3) |
CANCELLATION
POLICY |
| |
a) |
Notice of Cancellation is at
least 72 hours before your ETA, (email or fax is acceptable)
form of notice of cancellation prior to your ETA. |
| |
b) |
For cancellations made more than
72 hours prior to the ETA, the deposit will be forfeited.
|
| |
c) |
If your cancellations within
72 hours prior to the ETA or fail to take up your reserved
accommodation for whatever reason, you will be liable
for 1 night's accommodation of the room/bed surcharge.
This charge will be on top of the advanced non-refundable
deposit paid. |
| |
d) |
By giving us your credit card
details you are authorising us to use this as security
for your reservation, your accommodation, your unpaid
cancellation charges (if any) and or unregistered extra
guests. |
| |
e) |
All credit card transactions are
conducted in MYR. Due to exchange rate fluctuations there
could be some variance in the amount refunded compared
to initially charge. Lodge 121 accepts no liability for
these variances, up or down. |
| |
f) |
Preferred credit cards are Visa
and MasterCard (a 3% surcharge applies to all transactions). |
| |
|
|
| 4)
|
ARRIVALS/DEPARTURES |
| |
a) |
Our Check-in time is at 1:00pm
and our Check-out time is at 11:00am. |
| |
b) |
Late check-outs may be available
upon prior arrangement; please liaise with the Front Desk
to discuss into this option but subject to room availability,
any check-out after 3:00pm, we will charge full room or
bed rate. |
| |
c) |
Guests are expected to check-in
within 6 hours of their ETA. Please advise Lodge 121 if
any delays beyond this time. |
| |
|
|
| 5) |
LODGE 121 PROPERTY |
| |
a) |
On check-in all guests will be
provided linen and keys/smart cards. These items are the
property of Lodge 121 and are to be returned upon check-out.
|
| |
b) |
All guests are required to pay
a refundable deposit of RM50.00 per. bed/room upon Check-in.
|
| |
c) |
For the lost or damaged of the
following items, the charges are:- |
| |
|
| i) |
Proxy /Smart
Card |
RM 30.00/pcs |
| ii) |
Room Key |
RM 20.00/pcs |
| iii) |
Towel |
RM 20.00/sheet |
| iv) |
Pillow Case |
RM 5.00/sheet |
| v) |
Single-sized Bed Sheet
|
RM 25.00/sheet |
| vi) |
Queen-sized Bed Sheet |
RM 45.00/sheet |
| vii) |
Duvet |
RM 50.00/sheet |
| viii) |
Duvet Cover |
RM 90.00/sheet |
| ix) |
Mirror |
RM 40.00/pcs |
|
| |
d) |
Any damages, lost and or removals
(of keys, smart cards, linen or fixtures and fittings)
will be charged to the individual concerned, or if appropriate,
the Group Leader and the same will be charged. |
| |
e) |
Lodge 121 Management reserves
their absolute right to have access to rooms for the purpose
of maintenance, cleaning or any other reason deemed appropriate. |
| |
|
|
| 6) |
PERSONAL PROPERTY |
| |
a) |
Lodge 121 shall not be held liable
for the death, sickness or injury to any guest or for
the loss, theft or damage to any guest property however
sustained or caused delay or illness howsoever caused
to the guest whilst on their trip. |
| |
b) |
It is the responsibility of the
guest to ensure that their belongings are secure at all
times. |
| |
c) |
Guests are welcome to make use
of the safe deposit box at the Front Desk. |
| |
|
|
| 7) |
PETS
|
| |
a) |
For convenient of others, pets
are not permitted in Lodge 121 at any time except Guide
Dogs. |
| |
|
|
| 8) |
HOUSE
RULES |
| |
a) |
All rooms are design to accommodate
number of person(s) according to the room type (i.e. Single
Bed = 1pax, Twin/Queen Bed = 2pax, Triple Room = 3pax
and Quad Room = 4pax). Any additional occupant may be
accommodated in the same room (dependent on the size of
the room) at an extra 'bed charge' but subject to availability.
|
| |
b) |
It is the responsibility of the
guest to ensure that his/her behaviour does not detrimentally
affect the comfort or safety of other guests in the building. |
| |
c) |
We reserve the right to repossess
the accommodation at any time where any damage or inappropriate
behaviour has occurred. In such a case we shall not be
liable to make a refund of any portion of the amount already
paid. |
| |
d) |
Lodge 121 Management stresses
that the usage, possession, trafficking of illicit drugs
is a serious offence in Malaysia, and may carry the death
sentence. |
| |
e) |
Lodge 121 strictly maintains No
smoking in the premises for convenient of other guest. |
| |
f) |
In the dorm room, the quiet time
for sleeping is from 2230 hours to 0700 hours. Out of
courtesy to fellow travellers, please be very quiet if
you come in late or leave early. Listening of music or
radio should be with headphones. |
| |
g) |
Lodge 121 subscribes to eco-friendly
ideals and guests are requested to avoid waste and to
be economical in their use of electricity and water. Kindly
deposit any waste that cannot be avoided into the appropriate
waste baskets/dustbin. |
| |
h) |
Please refrain from eating inside
the room at all times. |
| |
i) |
Please do not store food in your
rooms, these will attract bugs. |
| |
j) |
Please do not use your own sleeping
bags at any time whilst at Lodge 121. |
| |
k) |
Consistent with local custom
and practice all outdoor footwear must not be worn within
Lodge 121 and are to be left at the designated shoe rack.
|
| |
l) |
Guests are expected to leave
their beds/rooms in a reasonable state and if not may
be charge an extra cleaning fee as deemed appropriate
by Management. |
| |
m) |
All bed linen and towel is provided;
you will however need to bring your own toiletries. |
| |
n) |
Facilities within Lodge 121 are
strictly for the in house guests. Access to Lodge 121
is restricted only to in-house guests at all times. |
| |
o) |
Please register your guest at
the Front Desk if you happen to bring friends or they
come to meet you at lodge, and they are not allowed to
enter the room, but only waiting/meeting at the common
area. |
